FAQ

Containers should be placed at the curb no later than 8:00 AM on the day of your service. While we do our best to keep your service time consistent, serveral factors may effect your service time beyond our control.

All waste and recycling should fit in your container with the lid securely closed. If you have additional waste we have several options to take care of your needs such as extra pick ups, bulk waste removal, additional containers and yard waste removal. Please contact our office for details on these and other programs.

Items accepted are non-hazardous solid waste, organic waste, and if applicable, recyclables, generated by Customer or at Customer’s service address. Materials not accepted are any tires, radioactive, volatile, corrosive, flammable, explosive, biomedical, infectious, bio-hazardous, toxic, regulated medical or hazardous waste, substance or material, as defined by, characterized or listed under applicable federal, state, or local laws or regulations.

Accepted recyclable materials are Customer’s uncoated cardboard, aluminum food and beverage containers, and tin or steel cans.   Any material not specifically set forth above, including but not limited to foam, film plastics, plastic bags, napkins, tissue, paper towels, or paper that has been in contact with food, is unacceptable.

Please text or call our office asap. If we are still in the area we may be able to come back to your residence. If we have left the area you can arrange for an extra pick up for a fee or wait until your next service day.

If the week of your service a holiday falls on or after your service day your service will be moved to the following day. AWS recognizes the following holidays: New Years Day, Memorial Day, The 4th of July, Labor Day, Thanksgiving day and Christmas day.

If your trash has not been pick up on time please leave at the curb. It is rare but on an occasion we may have been delayed in servicing your account. We will make every effort to get it as soon as possible.

AWS does require a service agreement to be signed however the customer may cancel at anytime providing proper notice. Please see our service agreement for details.